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Praveen Mahtani

Resume

Praveen Mahtani

AI Agent Engineer, Toronto, Canada

Web2

  • AIlevelUp logo

    Founder and Technical Lead

    LevelUp Enterprises Inc.

    11/2025 - Present

    • Building a 7-agent platform (Ally, Sterling, Nova, Pulse, Atlas, Forge, Barney) for SMB clients, each agent scoped to one business function: support, finance, sales, ops, marketing, coding, and HR, with hot-swap fallback routing across OpenAI, Anthropic, and Grok.
    • Shipped ailevelup-connect, a WhatsApp Business SaaS product, to production behind a 26-check smoke suite.
    • Built an AI phone reservation agent for hospitality venues in Barbados on Vapi, ElevenLabs, and Deepgram, provisioned entirely from code per venue, with a client onboarding portal that records a guided voice interview and recovers from crashes and network drops through an offline-safe outbox, covered by 84 Playwright end-to-end tests.
    • Built a multi-tenant delivery dispatch and route manager for a courier operator: route optimization, driver manifests, barcode scan-in, proof of delivery, and failed-stop redelivery, shipped in iterative rounds against live client feedback with end-to-end test suites of 50+ tests.
    • Next.js
    • Supabase
    • Node.js
    • OpenAI
    • Anthropic
    • Grok
    • WhatsApp Business API
    • Vapi
    • ElevenLabs
    • Deepgram
    • Playwright
    • Vercel
  • PLAY Barbados logo

    AI Agent Engineer

    Infinite Technology Inc. (PLAY Barbados)

    01/2024 - Present

    • Architected and deployed a production multi-agent AI system using LangChain, automating customer support, inventory reconciliation, and purchasing across 2 retail locations.
    • Built Scout, a customer support agent on WhatsApp and Telegram, behind a guard layer that hardens the send path before anything reaches a customer.
    • Built Ledger, a daily reconciliation agent for POS sales and digital-code pools, with unposted-ticket alerts at 10 PM and 7 AM, backed by 147 tests.
    • Built Prophet, a purchase-order pipeline that turns Amazon orders into Lightspeed purchase orders.
    • Designed LangSmith evaluation pipelines across 3 deployed agents: 73+ evals, 100% pass rate on the customer support agent in production, now handling 200+ customer interactions a day.
    • Python
    • Node.js
    • LangChain
    • LangGraph
    • LangSmith
    • WhatsApp Business API
    • Google Sheets API
    • Lightspeed POS
    • Counterpoint (MSSQL)

  • AI Engineer

    Independent / Freelance

    01/2024 - Present

    • Built an AI-powered inventory replenishment tool for a Barbados clothing retailer: FastAPI backend with pydantic-ai and GPT-4o-mini processing Lightspeed POS exports through a multi-stage match pipeline (exact, fuzzy, LLM fallback) to generate prioritized restock reports across 2 stores and a warehouse.
    • Architected and shipped Digisales (digisales.ca): a direct-to-consumer digital gift card platform built on Next.js and Supabase, with automated code delivery, a support agent handling customer questions, and a hardening program covering RBAC, idempotent orders, private storage, and encrypted KYC data.
    • Built TrueBot, a self-hosted Web3 automation toolkit for wallet management and mint automation across EVM chains, Solana, and Bitcoin ordinals, including a Solidity factory contract for batch minting deployed and verified on mainnet, and a signer with byte-identical parity to bitcoinjs-lib.
    • Engineered Greenbox Barbados (greenboxbarbados.com): a full-stack ordering platform for a vegan food business in Barbados, with server-side pricing and cart validation and AI-assisted menu extraction.
    • Designed and deployed Alfred, a multi-model orchestration layer that plans, delegates to cheaper models, and reviews the results across 30+ projects.
    • Python
    • FastAPI
    • Next.js
    • Supabase
    • PostgreSQL
    • pydantic-ai
    • TypeScript
    • Playwright
    • Vercel
    • Render
  • Silverware POS logo

    Technical Support Team Lead

    Silverware POS

    05/2022 - 12/2023

    • Promoted from Analyst to Team Lead within 6 months based on performance and leadership ability.
    • Supervised 20+ support agents, coaching them through complex technical issues and developing training materials that improved first-contact resolution by 25%.
    • Owned SLA compliance and escalation triage across 500+ client accounts, resolving complex cross-system issues spanning POS integrations, APIs, and payment processors.
    • Built the internal knowledge base and troubleshooting playbooks that cut resolution time and shortened ramp-up for new hires.
    • Zendesk
    • Microsoft Teams
    • Outlook
    • Azure DevOps
    • SQL
    • Remote Access Tools
    • Internal Cloud Systems
  • Silverware POS logo

    Technical Support Analyst

    Silverware POS

    11/2021 - 05/2022

    • Provided Level 1 Technical Support for POS and back-office systems via telephone and remote access.
    • Resolved issues across networking (switches/routers), hardware (POS workstations, printers, pin-pads), and their respective software.
    • Maintained communication with third-party vendors: Epson, Maestro PMS, Merchant Processors, Clover, HotSchedules.
    • Established and repaired cluster Quorum in multi-server database environments.
    • Collected and maintained a problems-and-solutions log to accelerate team triaging. Worked in a 24/7 environment.
    • Zendesk
    • Microsoft Teams
    • SQL
    • Clover
    • HotSchedules
    • Epson
    • Remote Access Tools

  • IT Coordinator

    Green & Spiegel

    11/2019 - 07/2020

    • Delivered day-to-day technical support to 100+ internal users, logging all solutions and repairs in a ticketing system.
    • Managed creation, deletion, and administration of Active Directory and proprietary software user accounts.
    • Ran internal cybersecurity simulations and delivered phishing awareness training to all staff.
    • Diagnosed, troubleshot, and resolved hardware, software, and network issues across the firm.
    • Wrote SQL-based operational reports for audits and compliance tracking.
    • Microsoft 365
    • Active Directory
    • SQL

Certifications